Refund policy

Return Policy: Hassle-Free Returns and Exchanges

At Bondi Totes Co, your satisfaction is our top priority. We've designed our return and exchange process to be as simple and convenient as possible. Please take a moment to familiarise yourself with our policy:

 

30-Day Return Window

You have a generous 30-day window from the date of receiving your item to request a return or exchange.

Eligibility Criteria

To qualify for a return or exchange, your item must meet the following conditions:

  • It should be in the same pristine condition as you received it.
  • Unworn, unused, with all tags intact, and in its original packaging.
  • You must provide the receipt or proof of purchase.

Easy Return Initiation

Starting a return is easy. Simply reach out to us at hello@bonditotes.co with the reason for the request and your order number to initiate the process. Our team will guide you through the next steps.

Seamless Process

Upon acceptance of your return request, we'll provide you with detailed instructions on how and where to send your package. Please note that we can only accept returns that have been requested beforehand.

Damages and Issues

Should you receive a defective, damaged, or incorrect item, please inspect it upon arrival and promptly notify us. We're committed to resolving the issue to your satisfaction.

Efficient Exchanges

For an exchange, the quickest method is to return the item you have for a refund. Once the return is approved, you can proceed to make a separate purchase for the desired item.

Seamless Refunds

Once we receive and inspect your return, we'll promptly notify you about the approval status of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Keep in mind that the processing time may vary based on your bank or credit card company.

Questions or Concerns

Should you have any questions or concerns regarding the return process, feel free to reach out to us at hello@bonditotes.co. Your satisfaction is our commitment.

Thank you for choosing Bondi Totes Co as your new companion. We're here to make your experience exceptional and effortless.